Andrew

Andrew is your data-driven operations manager. He monitors and analyzes vendor performance across every metric that matters.

Vendor scorecards include:
- Average response time (how fast they accept jobs)
- Job completion rate
- Customer satisfaction ratings
- No-show and cancellation frequency
- Average time on site
- Revenue generated

Andrew identifies your top performers so you can reward them with preferred status and more jobs. He also flags underperformers early — before they damage your reputation with customers.

He runs coverage gap analysis to identify areas where you need more vendors, and generates monthly performance reports so you always have a clear picture of your operation's health.

The result: data-driven vendor management, better service quality, and an operation that improves itself over time.